Rachel's Reflections on the week past - This week I consider three examples of how a business has lost it's connection with it's

Having given you my top Best Bit of Self Employment, it's time for one of the Worst Bits. The BIG BOYS!!!! Yep, you know it, the big companies and names that know to pray on the new, naive and happy to talk to anyone who notices them because they haven't seen it coming yet. For me there have been a couple of particularly bad experiences and I will tell you about them to save you the same pain. Yell - Oh my goodness, possibly the worst of my decisions to date. They fooled me i

There is so much to be said about the people we work with, the friends we have, the colleagues we sit with for a lot of our days and the acquaintances we make throughout our careers. They help to shape us, they build on our experiences, we learn from them and we are impacted by their lives whether we realise it at the time or not. I can very honestly say I have worked with some awesome individuals who have made a difference to the way I think about work and life and have taug

Once upon a time in a very different business world, the customer was the important element in your business. They mattered; we cared about them and that helped us win more business. Unfortunately that doesn't seem to have lived happily ever after. I recently read a great piece about how the most important person to any business is the staff, if you take care of your staff your staff will take care of the customer. So the customer is still at the pivotal point. Some recent cu