Rachel's Reflections - our customer's journey is part of our why
Rachel's Reflections on the week past - This week I consider three examples of how a business has lost it's connection with it's
The Worst Bits of Self-Employment
Having given you my top Best Bit of Self Employment, it's time for one of the Worst Bits. The BIG BOYS!!!! Yep, you know it, the big...
Power of the People
There is so much to be said about the people we work with, the friends we have, the colleagues we sit with for a lot of our days and the...
Dealing with complaints the old fashioned way
Once upon a time in a very different business world, the customer was the important element in your business. They mattered; we cared...