Once upon a time in a very different business world, the customer was the important element in your business. They mattered; we cared about them and that helped us win more business. Unfortunately that doesn't seem to have lived happily ever after. I recently read a great piece about how the most important person to any business is the staff, if you take care of your staff your staff will take care of the customer. So the customer is still at the pivotal point. Some recent cu

We now live in a world where criticism can publicly hit the masses in minutes and gratitude rarely does. Where feedback is fast becoming the reason new clients will buy your products and choose your services. So why now, more than ever before, would you not do everything to get it right. I have worked in customer services for nearing twenty years and things are changing. Some of us can go with it and others will struggle. But when a massive multi-billion pound international m

Wow, two weeks into this running your own business malarkey. It's been fun and busy and hopefully lead generating. Have sent out the first three invoices, created over 100 twitter connections, added three new associates adding more expertise to the offering, spoken to four potential new customers and that is without delivering on a number of pieces too. I am loving the broad spectrum of projects we can work on and the extent to which we can assist our clients. From accountabi

In May 2014, I started work for Stepping Out in the Future Business Centre and little did I know it would be the beginning of an exciting journey that would see me starting my own business less than 18 months later. For those of you that don't know, the Future Business Centre is a building designed to house Social Enterprise businesses in Cambridge and within the centre there is a start-up hub called Social Incubator East. The environment is very much about starting businesse