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30 Oct 2015

Once upon a time in a very different business world, the customer was the important element in your business. They mattered; we cared about them and that helped us win more business.

Unfortunately that doesn't seem to have lived happily ever after.

I recently read a great piece about how the most important person to any business is the staff, if you take care of your staf...

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December 23, 2016

November 23, 2016

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Rachel's Reflections - our customer's journey is part of our why

August 30, 2017

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