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30 Aug 2017

Rachel's Reflections on the week past - This week I consider three examples of how a business has lost it's connection with it's customers.

28 Jun 2016

Two major events have occurred in the last couple of weeks (actually I am sure there are many more but the media are forgetting to tell us about those), Brexit and England out of the Euros, much of a much-ness some might say but they seem, in my mind, to have some things in common which also relate to running businesses. 

Firstly complacency, this country seems to live by it...

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December 23, 2016

November 23, 2016

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Rachel's Reflections - our customer's journey is part of our why

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